Return and Refund Policy

For most perishable items baked and crafted by our skilled staff (excluding custom-ordered cakes, listed separately below),  our refund policy is as follows:

• If you place a pre-order and do not pick up your order, we cannot give a refund. If something has prevented you from picking up your order, please contact our storefront by phone or email as soon as possible. We will do our best to make accommodations, but we cannot make any guarantees.
• If there is a defect in your product, please contact us directly by email. Return the item promptly, or the portion remaining, within 2 days of pick up. If we determine there is a quality deficiency, we will provide you a proportionate refund for the amount returned.  We retain the right to judge our product quality for ourselves.
• If you try one of our products and just don't care for it, then we hope you try something different next time; however, a refund will not be given.
• Cancellations and/or changes for cake orders must be made at least 4 business days in advance of the scheduled pick up time.  Please email us directly with any changes, and know that not all changes can be accommodated. Store credit will be issued for cancellations received with proper notice.
• No refund will be given ever for an amount in excess of the original purchase price, regardless of circumstance.

For wedding or special-order cakes, our changes/cancellations and refund policy is as follows:

• We require a 50% deposit for all large, specialty, or wedding cake orders; this deposit is required to secure the date.
• You must contact us at least 14 days prior of the order pick-up/delivery date to make any changes to the original order.
• You must contact us at least 14 days prior of the order pick-up/delivery date to cancel, after which a full refund of the deposit will be granted.
• Your final payment must also be made at least 14 days prior to the order pick-up/delivery.
• If Third Space Bakery is providing the delivery of the cake, we are responsible for the cake until it reaches its destination. We are not responsible for orders once they leave our possession or premises. We will however provide instructions for transportation, storage, and serving.
• Third Space Bakery reserves the right to use pictures of any cake created by Third Space Bakery in any way it deems fit, including, but not limited to, postings on social media and advertisement.
• Special orders that are not picked up will not be refunded, and will be considered abandoned.

Allergens found in our shop include but are not limited to:

• Nuts and Nut By-Products
• Eggs and Egg By-Products
• Milk and Dairy Products
• Wheat

All sales made on retail items, including non-perishable goods (such as baking tools) and perishable goods (such as coffee and tea), are final.

Third Space Class Registration Policy:

Public Ticketed Classes and Events (offered through our order site):

• Spaces in our cooking classes and other ticketed events are sold on the same basis as those for cultural and sporting events and similar one-time performances. Please mark your calendar carefully since all classes are non-refundable. We can give credit toward a future class, if you notify us up to 48 hours before the start of the class or event. 
• You can also send someone in your place if you are unable to attend a class or an event.
• If it is within 48 hours of a class or event and you are suddenly unable to attend, please call our storefront at 412-701-9165 to notify us. Although no refund will be given, we may be able to set aside certain deliverables for you to pick up at a later time. 
• If a class or event does not meet the minimum sign-ups, we may cancel/reschedule the class 48 hours before the event, with full refunds given.
• If there is inclement weather that poses a risk to the safety of roads and/or access to or use of the building, or if the instructor falls ill and an instructor substitution cannot be made, the class or event may be cancelled or rescheduled at any time. If cancelled, full refunds will be given. If rescheduled, participants will be notified of the new event time via the email address provided with registration. Once a new date/time is sent out to participants by email, participants have 48 hours to respond by email if they are unable to attend the rescheduled time and would like to request a refund or credit towards a different class.
• If you have dietary restrictions, please contact us via email at least 48 hours before class as we cannot make accommodations during class. We can attempt to modify your experience, but not all situations are adaptable. If ingredients are unavailable, we reserve the right to change the menu.
• The minimum age for our classes is 18, unless the class includes beer, wine, and cocktail tastings, which requires a minimum age of 21. If you show up to a class as or with someone underage, Third Space Bakery has the right to refuse service for this participant with no refund offered.

Private Classes:

• Private class pricing varies with the type of class and/or event. Most private classes require a minimum of 8 guests with a maximum of 12 guests. All private classes and events require a 50% deposit within 48 hours of receipt of the event agreement. The total remaining balance is due 7 days before the event date. Extra guests may be added up to 48 hours before the event, and Third Space Bakery must be notified of additional guests or other such changes to the guest list.
• If the client cancels the event within 48 hours of the scheduled date, Third Space Bakery reserves the right to retain 50% of the total fee as a cancellation fee. If the client needs to reschedule the event within 48 hours, a cancellation fee may be issued for reserving the initial date.
• If inclement weather that poses a risk to the safety of roads and/or access to or use of the building, or if the instructor falls ill and an instructor substitution cannot be made, the class or event may be cancelled or rescheduled at any time.

Third Space Bakery Co-op and Teaching Kitchen reserves the right to modify its exchange/return policy at any time.